Who are Zen Innovations
Zen develops, operates and sells the premier product Global Trade Tracker® (GTT) offering easy access to trade data to over 100 countries. We operate out of the capital of Switzerland.
What information we collect
To access our product and serve you effectively, we will need at least your name and email address. As part of our contractual agreement with your company we also have your company’s name and address stored in our database. We also track your usage both as part to provide usage information to identify reported issues later on or to provide overall usage figures to your contract department to provide information on how well GTT is used within your company. We use our CRM systems to record our interactions with you, including phone calls, meetings and emails. When sending out newsletters, we will also track open rates, to provide feedback for improvements.
How we use your information
We primarily use this information to provide advice to you or your company and remind us about any previous interactions we have had with you. We also use the information to improve our products and services. Finally we also use this information to send you updates on new features and changes.
Who we share your information with
The information we record about you will only be accessible to employees of Zen Innovations. At no time will we share your information with any third party.
How we keep your information safe and secure
Online privacy and security is the most important aspect of any customer service and we take it extremely seriously. We use a variety of the latest technologies and procedures to protect your personal information from unauthorized access, destruction, use or disclosure. All data is stored in our CRM databases, and only Zen Innovations’ Systems employees have access to this data. No employee apart from an administrator can export or delete your information. Access to our services is always encrypted.
How long do we keep your information for
We will not remove your information unless explicitly asked to do so. We keep your information to comply with our legal obligations; resolve any disputes; enforce our rights and to make your access to GTT an easy transition if your company chooses to sign up to our product.
We comply with the General Data Protection Act (GDPR) as well as the Data Protection Act 1998.
We may provide hyperlinks to external sites occasionally. Their inclusion cannot be taken to imply any endorsement or validation by us of their content.
Your rights to the data we hold about you and contact information
Zen Innovations AG